Privacy Policy
Last updated: 8 May 2026
Introduction
arctwist ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website arc-twist.com and use our services.
Information We Collect
Personal Information
We collect information that you provide directly to us when you:
- Book a programme or service
- Contact us via email
- Sign up for communications
- Participate in our programmes
This may include your name, email address, child's age, and any information you choose to provide in enquiry forms.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type
- Operating system
- Access times and pages viewed
How We Use Your Information
We use the information we collect to:
- Provide and deliver our educational services
- Respond to your enquiries and requests
- Send confirmation emails and programme information
- Improve our website and services
- Communicate with you about programmes that may interest you (with your consent)
- Comply with legal obligations
Information About Children
While our services are designed for children and teenagers, we do not knowingly collect personal information directly from individuals under 18 without parental consent. All bookings and communications are conducted through parents or legal guardians.
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who assist us in operating our website and conducting our business, bound by confidentiality obligations
- Legal Requirements: When required by law or to protect our rights, property, or safety
- With Your Consent: When you have given explicit permission
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us at [email protected]
Cookies
We use cookies to enhance your experience on our website. For detailed information about the cookies we use and your choices, please see our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
arctwist Financial Education
142 Kingsland Road
London E2 8DY
United Kingdom
Email: [email protected]
Supervisory Authority
If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.